Notes from Jeff York

Small business marketing thoughts from a marketing small business owner

Let me be honest with you!

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All too often, people find themselves in a situation where their bosses or clients ask an opinion. However, from past experience that person doesn’t feel that they are in an environment where their honest opinion is welcome. Rather than being honest, it’s just easier to tell that person what they want to hear. A potentially contentious conversation is avoided in the short term, but nothing of value is gained. Or worse, the truth is kept hidden when having an open and frank conversation would have yielded results.

Whenever I’m put into a management role, I spend a great deal of effort and energy toward breaking down the natural barrier that exists between employee and employer. I reach out to my staff to make sure that they understand that I want the truth and honesty every time, no matter what the circumstances. If I’m working on a project and I ask an opinion about my output, I want to know if it’s pure crap. If someone disagrees with a decision I’ve made, I want to talk about it. If it’s something that’s goinng to hurt my feelings, I don’t care. As long as we’re sitting down and having a 2 directional exchange of honesty with an environment of respect, then I need to hear it. Bring it on.

If you’re a manager, ask yourself “Do I do everything I can to get honest input.” By simply being a manager and asking a question, you will get input. However, unless you have done substantial work beforehand to create an environment that’s condusive to honesty, you’re not going to get it. And if you don’t get it, you not getting what you need.

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Written by Jeff York

January 18, 2009 at 11:11 pm

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